An Import, Export, Backup, or Restore Fails

The selected file has an invalid format

The file doesn't match the import you chose. Check that you chose the import for the app the file came from, and that the file is the one that app saved, not a converted copy.

See Supported Files and Conversion Rules.

Could not open the selected file

Check that the file still exists on your phone. If it's in a cloud storage app, copy it to your phone first, then choose the copy.

No Text Snippets can be imported

Nothing in the file could be imported, so your data hasn't changed.

Check that you chose the right import or backup, and see Skipped content.

Some items could not be imported

The import finished but left out part of the file. It skips a Text Snippet when its Keyword is empty or one of its Templates is empty. A Texpand import also skips Actions and images.

See Skipped content.

Your data has not changed

You chose Keep existing, and your Text Snippets already use every Keyword in the file.

To use the Templates in the file instead, import it again and choose Replace existing.

Fewer items than expected

Keep existing doesn't import Keywords you already have. The import still shows Import completed if it adds other Text Snippets.

See Choose How an Import Handles Existing Content.

Fast Typing items are missing

A Fast Typing import also skips commands, images, and items with settings Typing Hero can't match.

See Fast Typing field codes and skipped items.

Import failed

Try again. If it fails again, send app logs so I can look into it.

Export failed

Check that your phone has free storage, then export again and choose another location.

Could not write to the selected location

This appears when you export selected items. Choose another folder.

No app is available to choose an export file

Install or turn on a file manager, such as Files by Google.

Backup failed

This usually means the Backup folder was moved or deleted, so Typing Hero can't reach it.

Choose the Backup folder again.
Tap Create backup.

Choosing the folder also restarts automatic backups.

A backup that fails leaves no dated folder behind, so you can't restore it by mistake.

Restore failed

A failed restore doesn't change your data.

Check that you chose the dated folder that holds the backup files, not the main backup folder. If it fails again, send me app logs, and I'll look into it.

Replace existing data?

Typing Hero asks this when some items in the backup can't be restored, or when the backup or your saved data changed during the restore.

Tap Replace to replace your data with what can be restored. The items it skips don't come back. Tap Cancel to keep your data as it is.

Controls are dimmed

Import from Typing Hero and the Backup and restore controls require Premium.

Backup interval and Create backup also require a Backup folder. See Create and Schedule Backups.