Contact Support and Send Diagnostics

I build and support Typing Hero myself.

Whenever you report a problem, please send app logs. They already tell me your phone model, Typing Hero version, and the app you were in, so you only need to describe what happened.

Send app logs

App logs can include parts of what you typed, so read them before you send. See App logs.

1. Open the Settings tab.
2. Tap Troubleshooting.
3. Turn on Collect app logs.
4. Tap Dismiss.
5. Repeat the steps that show the problem.
6. Go back to Troubleshooting in Typing Hero.
7. Tap Send app logs.
8. In your email app, describe what you expected and what happened.
9. Check the attachment, then send the email.

Typing Hero turns off Collect app logs when it opens your email app.

With Premium, you can also type ,cl to turn collection on or off and ,sl to send, without leaving the app you're in. These are the default Keywords.

If Typing Hero shows No email app is available to send logs, install or set up an email app, then try again.

Email me

For questions, or if you can't send logs, email me at [email protected], and I'll help.

For a purchase problem, include the Google Account email you bought Premium with.

With Premium, you can tap Contact Support on the Premium status screen instead. The email already holds your plan, how many Folders and Text Snippets you have, your random user ID, and your Google Play order ID. Read it before you send.