Premium Is Not Recognized or a Purchase Fails

Purchase not completed

Check your payment method in Google Play, then try again.

If it keeps happening, tap Contact Support.

Premium starts after Google Play confirms your payment.

This Google Account already has this plan, so you don't need to buy it again.

If Premium doesn't appear, tap Contact Support.

Typing Hero shows Make sure you are signed in to Google Play, then try again.

Check your internet connection, then tap Retry or try the purchase again.

If Google Play already completed the purchase, Premium starts after Typing Hero reconnects.

The billing service is temporarily unavailable. Wait a while, then tap Retry or try the purchase again.

Premium requires Google Play Services to be installed and enabled.

Check that Google Play is signed in to the Google Account you bought Premium with.
Check that Typing Hero came from Google Play. Copies from other sources are not supported.
Connect to the internet.
Close Typing Hero and open it again.
If the Clipboard or Actions tab shows Could not load Premium status, tap Retry.

Google Play couldn't charge your payment method. Your Premium status shows Payment issue, and Premium stays active until the date shown.

Update your payment method in Google Play to keep Premium.

Email me at [email protected] with the Google Account email you used and the order number from your Google Play receipt.